top of page
Enjoying the View

FAQ

Have questions? We've got answers! Check out our FAQ section to find answers to common queries about our van rental services.

  • What is TASVANLIFE?
    TASVANLIFE is an Tassie-based van rental company, specializing in providing luxurious and personalised campervan hire services. We offer a range of campervans to suit a variety of needs and activities. Whether you're looking for an adventure away from anyone, or an extended food & sightseeing roadtrip, we have the perfect van for you.
  • Who's behind TASVANLIFE?
    TASVANLIFE is a locally-owned and operated business based in Tasmania, Australia. Paul is passionate about exploring the outdoors and providing you with an easy, comfortable way to hit the road. I'm dedicated to providing you with the best van rental experience possible.
  • What sets TASVANLIFE apart from other rental companies?
    At TASVANLIFE, we pride ourselves on our dedication to exceptional customer service, attention to detail, and commitment to sustainability. We offer a wide selection of modern, stylish vans with the latest features and amenities, and we will work closely with you to ensure a hassle-free rental experience. Plus, our vans' electrics are powered by renewable energy, making your trip a little more eco-friendly.
  • Does TASVANLIFE provide payment and refund services?
    Yes, we have partnered with Camplify to offer payment and refund services. All payments and refunds are managed directly by them, so you can have peace of mind knowing that your transactions are secure and safe.
  • What is included with a TASVANLIFE rental van?
    Our rental vans are fully equipped for your Tassie trip. They all come with full kitchen equipment, including a double gas stove burner, water tanks, and basic pantry needs to cook delicious meals. We also provide the bedding and linen in your rental by making sure you have all you need to feel like at home.
  • What safety features do TASVANLIFE vans have?
    All our vans come with airbags, and with ABS making them more stable to drive. Additionally, during winter months, we provide winter grade tyres to all our vans to ensure maximum grip to the road. We also service our vans every 10,000kms by our trusted local mechanic to ensure that they are maintained to the highest standard.
  • Do I need insurance?
    Yes, when redirected to Camplify to process your booking, you will be offered several insurance options before checking out. Please choose the one most appropriate to your needs. Any damage occuring during a trip will be processed via Camplify's insurance policy.
  • Is my booking refundable?
    Yes, any cancellation will be managed directly by Camplify. Cancel earlier than 10 days before the start of the booking and receive a full Camplify credit. Refunds are available upon request (less any admin fees) and may take up to 30 days to process and remains at the entire discretion of Camplify. Cancel between 4 and 10 days before the start of the booking and receive 90% credit. Camplify's Booking fees will not be credited. Cancellations less than 4 days before the start of booking will not be eligible for any credit or refund.
  • Can I pickup the van?
    Yes, we're located in North Hobart, about 5mins drive from the CBD. We will provide the exact address when renting a van from TASVANLIFE. However, this will be provided a few days prior your arrival/booking start. We would also appreciate if you could tell us your expected pick-up and drop-off times so that we can manage our day accordingly. Unfortunately we do not provide airport deliveries/drop off.
bottom of page